The Arizona Registrar of Contractors publishes a disciplinary file alongside the license posting list. A row in that file means the board recorded a case against a license number. It does not mean we have judged the work, and it does not mean the board's narrative is something we should rewrite.
On the 2026-07-01 snapshot we hold 406 disciplinary rows covering 202 distinct license numbers. Only one of those 202 numbers still appears among Active licenses in the same snapshot. The usual end state of a serious action is that the license is no longer Active, so it drops out of any ranking that requires an active, unexpired license.
What the record is
The public file we load carries a business name, a license number, a license class, and a case number. Those are the objective fields. The board also publishes a free-text description. We do not reproduce that text on our pages, because it is unreviewed narrative and can name complainants or other third parties. The authority on what the case says is the ROC Contractor Search, not a paraphrase on this site.
If you see a disciplinary flag on a contractor profile or a ranked card, treat it as a pointer. Look the license up on the ROC site, open the case, and read what the board published.
What it is not
It is not a star rating. It is not proof the complaint was about the kind of job you are hiring for. It is not proof the person who will be on your site was the person named in the case. A resolved case on a still-active license is a fact you can weigh. An active license with no disciplinary row is a clean *file*, not a clean *reputation*.
Paid directories sometimes treat any mark on a record as a reason to charge you for a "report." The underlying file is public and the official lookup is free.
How this affects a ranking
Our organic lists require an active, unexpired license and, on a board that publishes discipline, they sort a clean file ahead of a flagged one after permit volume and recency. That is a tie-break, not a veto. A firm with a record can still appear if it has the class and the permit history, and the flag is shown rather than hidden.
On a board with no disciplinary feed, we do not invent a clean record. Washington L&I is in that category: we never badge a Washington firm "clean," because the absence of a file is not a finding.
What to do tonight
- Get the license number.
- Confirm it is Active and not expired on the official ROC search.
- If a case number is listed, read the board's own record for that case.
- Decide whether the facts as published are something you can live with, then check permit history in your city if we cover it.
If the license is Suspended or Revoked, the hiring question is already answered. You are not looking for a second opinion about the work. You are looking at a firm that is not currently allowed to contract that class.